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Frequently Asked Questions 112bet – Get Your Questions Answered Now

Find answers to everything here: registration, Pix deposits, withdrawals, bonuses, Brasileirão betting, slots, live casino, responsible gambling, and much more. If your question isn't covered, our Portuguese-speaking team is available 24 hours a day via chat.

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Everything you need to know about 112bet

If you've landed here, you probably have a question about the 112bet — and that's completely normal. The platform offers Sports Betting on the Brasileirão, Copa do Brasil and Libertadores, a live casino with Portuguese-speaking dealers, over 3,000 slots, crash games like Aviator and Fortune Tiger, e-sports including CS2 and Free Fire, plus bonuses, weekly promotions and a full VIP program. There's a lot going on, so it's natural to have questions about how each part works.

This page on 112bet Frequently Asked Questions was built exactly for that: to clearly and directly answer the most common questions from Brazilian players. Here you'll find answers about registration, identity verification, how to deposit via Pix, boleto bancário or card, how long withdrawals take, how the welcome bonus works, game rules, responsible gambling and much more.

If your question isn't covered here, no worries — our Portuguese-speaking support team is available 24 hours a day, 7 days a week via live chat on the site or by email at suporte@112bet.click. The average chat response time is under 2 minutes — your question will be sorted out quickly.

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Registration & Account

Signing up at 112bet is 100% free and takes under 2 minutes. Visit the site, click "Sign Up" and fill in the form with your full name, CPF, date of birth, phone number, email and a password. Once you confirm your details, your account is immediately active and you can make your first deposit via Pix starting from R$ 20.00.

No. 112bet allows only one account per CPF. Attempting to create multiple accounts to claim duplicate bonuses will result in all linked accounts being cancelled and all balances forfeited. If you already have an account and are having trouble logging in, reach out via live chat — our team sorts it out in minutes.

No, not at registration. You only need to provide your CPF, date of birth, email and phone number. Identity verification (KYC) — which may require a national ID, driver's license or proof of address — is requested before your first withdrawal or when significant financial activity is detected. You have 7 calendar days to submit the documents after being asked.

On the login, click "Forgot my password". Enter the email address registered to your 112bet account and you will receive a reset link within 5 minutes. If it doesn't arrive, check your spam folder. The link expires after 30 minutes for security reasons. If you still have trouble, chat support is available 24 hours a day.

No. Registration at 112bet is strictly limited to users aged 18 and over who are residents of Brazil with a valid CPF. The platform verifies age at the point of registration and technically blocks access by minors. Any account found to contain a minor's details is closed immediately and any balances are cancelled.

Log in to your account, click your name in the top right corner, and go to Account Settings. From there you can update your email, phone number, and password directly, as long as you verify your identity with your current password. To change your CPF or date of birth, please contact support — these details are tied to KYC verification and cannot be changed from the dashboard.
Deposit & Payment

112bet accepts all major Brazilian payment methods: Pix (instant), boleto bancário, credit and debit cards (Visa, Mastercard), PicPay, Mercado Pago, and TED bank transfers from banks such as Nubank, Itaú, Bradesco, and Banco do Brasil. All transactions are processed exclusively in BRL (R$). We do not accept deposits in foreign currencies.

The minimum deposit at 112bet is R$ 20.00 via Pix, credit/debit card, PicPay, or Mercado Pago. For bank slip (boleto bancário), the minimum is R$ 30.00. There is no set maximum for deposits, though transactions above a certain threshold may trigger additional identity verification procedures in accordance with Brazilian regulations.

Pix deposits are credited to your 112bet account instantly — on average within 30 seconds of payment confirmation by your bank or digital wallet. If the balance does not appear within 5 minutes, contact us via live chat with your Pix receipt on hand — our team will verify and credit it manually if needed.

Boleto bancário deposits take 1 to 2 business days to be credited after payment, in line with the Brazilian banking system's clearing timeframe. Boletos paid after 10 PM or on weekends and national holidays are processed on the next business day. For instant credit, we recommend Pix — available around the clock.

No. 112bet does not charge any fees on deposits. The full amount you deposit is credited to your account with no deductions or administrative charges. Just be aware of any fees your bank or digital wallet may charge for transfers or payments — those are the responsibility of your financial institution, not 112bet.

No. As a security measure and in compliance with Brazilian anti-money laundering laws, all deposits must be made by the account holder themselves, using a payment method registered under their name and CPF. Third-party deposits are blocked and the balance may be suspended pending review. Always use your own bank account or digital wallet.
Withdrawal & Cashout

Log in to your account, go to Wallet → Withdraw, enter the desired amount, and confirm the Pix key registered under your name. All withdrawals at 112bet are processed exclusively via Pix to the key linked to your CPF. Minimum withdrawal: R$ 20.00. Standard daily limit: R$ 50,000.00. Withdrawals are processed within 30 minutes, 24 hours a day, including weekends and national holidays.

Under normal circumstances, Pix withdrawals are processed within 30 minutes. In some cases, withdrawals may go through an additional security review — especially if it's your first withdrawal, the amount is large or your KYC verification is still pending. If your withdrawal hasn't been credited after 2 hours, contact us via live chat with your withdrawal request number. Our team will look into it and resolve it quickly.

112bet does not charge any fees on withdrawals under normal circumstances. The full amount requested is sent via Pix. In specific situations — such as very frequent or unusually large withdrawals — an additional review may apply, but no fees are charged to the user. Check the Terms & Conditions the full withdrawal policy details.

Identity verification (KYC – Know Your Customer) is required before your first withdrawal to confirm that the account belongs to the holder registered at sign-up and to comply with Brazilian anti-money laundering laws. You will need to submit a government-issued ID (RG or CNH) and proof of address. The process is completed once and takes an average of 24 hours for approval. After verification, future withdrawals are processed without any new document requests.

No. As a security measure and in compliance with Brazilian law, all withdrawals are made exclusively to a Pix key registered under the name of the 112bet account holder. Sending withdrawals to third-party accounts is not permitted, regardless of the reason. This protects you and ensures your winnings reach only the right destination.
Bonuses & Promotions

When you make your first deposit at 112bet, you automatically receive a 100% bonus on the deposited amount, up to a maximum of R$ 500.00. On top of that, 100 free spins are credited on eligible slots. The bonus is applied with no promo code needed. For example: deposit R$ 200.00 via Pix and receive an extra R$ 200.00 in bonus funds — giving you R$ 400.00 to play with.

Rollover is the wagering requirement you must meet before you can withdraw bonus funds. For 112bet's welcome bonus, the rollover is 40x the bonus amount received, within a 30-day period. Slots contribute 100% toward the rollover, Sports Betting contributes 20%, and table games (blackjack, roulette) contribute 10%. Your real deposited balance can be withdrawn at any time, regardless of the rollover.

Yes. The 100 free spins from the welcome bonus are available for 7 calendar days after being credited to your account. Use them before they expire, as unused spins are not refunded. Winnings from free spins are credited as bonus funds and are subject to the welcome bonus wagering requirements. Please refer to the Terms & Conditions for all detailed rules.

112bet runs an active promotions calendar every week: up to 15% cashback on weekly casino losses, reload bonuses for recurring deposits, freebets on Brazilian football (Brasileirão, Copa do Brasil), slots tournaments with prize pools of up to R$ 50,000.00 and exclusive VIP program perks. Log in and visit the Promotions section on your dashboard to see what's currently available.

The 112bet welcome bonus is automatic — simply make your first deposit of at least R$ 20.00 after registering and the bonus is credited with no promo code, no support request, and no extra steps required. If the bonus does not appear within 5 minutes of deposit confirmation, contact us via live chat.
Sports Betting

112bet offers betting on the major sports and competitions: football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Premier League, La Liga, Champions League), volleyball, basketball (NBB and NBA), tennis, MMA and UFC, Formula 1, e-sports (CS2, League of Legends, Valorant, Free Fire, Dota 2), and much more. Pre-match and live betting are available for most events.

The minimum sports bet at 112bet is R$ 2.00 per selection. For multiple (accumulator) bets, the minimum applies to the total stake, not to each individual selection. The maximum stake varies depending on the event, market, and selected odds — check the specific limits at the time of placing your bet.

Live betting lets you place wagers on events already in progress, with odds that update in real time as the action unfolds. At 112bet, you can bet live on football (Brasileirão, Copa do Brasil, Libertadores), basketball (NBA, NBB), tennis, e-sports, and more. Available live markets include: next goal, corner, card, result at a specific minute, and much more.

If an event is cancelled or postponed by more than 24 hours from the original scheduled time, all bets on that event are voided and the staked amount is returned to your account balance within 24 hours. For events rescheduled within 24 hours of the original time, bets remain valid. See the Terms & Conditions for details on specific cases.

112bet covers the major e-sports tournaments: BLAST Premier and CS2 Major, Worlds and LCK for League of Legends, VCT for Valorant, CBLOL, Free Fire Series and more. You can bet on match winner, map/round handicap, total maps and other game-specific markets. Brazilian teams — FURIA, paiN, Fluxo, Loud — receive special coverage with live markets whenever they compete in relevant tournaments.
Casino & Slots

112bet offers over 3,000 slots from the best providers in the market: Pragmatic Play (Fortune Tiger, Gates of Olympus, Sweet Bonanza), PG Soft, NetEnt, Nolimit City, Hacksaw Gaming, and many more. The RTP (Return to Player) for every game is published on each title's page, ensuring full transparency. Popular crash games like Aviator and Spaceman are also available.

Yes. The 112bet live casino operates 24 hours a day, 7 days a week, with blackjack, European roulette, baccarat, live poker, and game show tables streamed in HD. Games are powered by Evolution Gaming and Pragmatic Play Live. Tables are available with a minimum bet from R$ 1.00, plus VIP tables for high-volume players. Portuguese-speaking dealers are available during selected shifts.

Yes. Most slots and casino games at 112bet have a free demo mode, available to logged-in users. In demo mode, you play with virtual credits and have no risk of losing real money — perfect for learning how a game works before betting for real. Demo mode is not available for Live Casino games, as those tables operate with real bets in real time.

In crash games like Aviator and Spaceman, you place a bet before each round begins. A multiplier starts climbing from 1x and can keep rising to any value — or it can crash at any moment. You need to cash out before the crash to lock in your winnings. The longer you wait, the higher the multiplier — but the greater the risk of losing everything. Each round's outcome is determined by a certified, verifiable algorithm.

Yes. All games available at 112bet are provided by licensed providers and certified by independent auditors such as eCOGRA, iTech Labs, and GLI. The random number generators (RNGs) are tested regularly to ensure fair and unpredictable results. RTPs are published per game and match the values audited by the providers. 112bet does not alter any game algorithms.
Security & Account

112bet uses 256-bit SSL encryption on all communications between your device and our servers — the same standard used by digital banks like Nubank and Itaú. Your personal data is stored on secure servers and handled in compliance with the LGPD (Law No. 13.709/2018). No personal information is sold to third parties. See our Privacy Policy for all the details.

If you suspect unauthorized access, contact support immediately via live chat or at suporte@112bet.click describing the situation. Our team can proactively block access to your account while we investigate. We also recommend changing your password right away under Settings → Security and enabling two-factor authentication (2FA) to prevent it from happening again.

Never. 112bet will never ask for your password by email, chat, WhatsApp, phone, or any other channel. If you receive a message asking for your password and claiming to be from the 112bet team, it is a scam. Do not share your details — report it to us immediately at suporte@112bet.click. Our team does not need your password to access or verify your account.

After logging in, go to My Account → Settings → Security and enable the Two-Factor Authentication option. You can use an authenticator app such as Google Authenticator or Authy, or receive codes via SMS to your registered mobile number. With 2FA enabled, even if someone obtains your password, they cannot log in without the code generated on your phone. Setup takes less than 2 minutes.

To permanently close your account, contact support via live chat or email suporte@112bet.click with the subject line "Permanent Account Closure". Our team processes the request within 24 hours. Once closed, your CPF is added to our internal permanent block list, preventing any new accounts from being created with the same document. Any available real-money balance will be returned via Pix within 5 business days.
Responsible Gambling

Go to My Account → Settings → Responsible Gambling. Choose "Deposit Limit", select the period (daily, weekly, or monthly), enter the maximum amount, and confirm. The limit takes effect immediately. To lower an existing limit, the change applies right away. To raise one, there is a 7-day waiting period as a protective measure. See full details on the Responsible Gambling.

Temporary self-exclusion lets you voluntarily block your account for 7, 30, 90, or 180 days, with immediate effect. During this period, you cannot log in, make deposits, or place bets, and marketing communications are automatically suspended. The period cannot be shortened early. For permanent self-exclusion (full account closure), please contact support.

The CVV (Centro de Valorização da Vida) offers free emotional support at 188, available 24 hours a day. CAPS (Centros de Atenção Psicossocial) within the public SUS network provide free treatment for behavioral dependencies across many Brazilian cities. Our support team at 112bet can also point you to additional resources and help activate responsible gambling tools — just ask via chat. You can also visit our Responsible Gambling.

The first step is to set a deposit limit or activate temporary self-exclusion right away — both tools are available under Settings → Responsible Gambling and work instantly without needing to contact support. If you need to talk to someone, our support team is available 24 hours a day via chat, with no judgment. For specialist help, call CVV: 188 (free, 24 hours). Your financial and emotional wellbeing matters more than any bet.

Why Choose 112bet?

Everything you need to bet and play safely and enjoyably in Brazil

Pix Deposits & Withdrawals

Deposit from R$ 20.00 with instant credit via Pix. Withdrawals processed in up to 30 minutes, 24 hours a day, including national holidays. We also accept boleto bancário, credit/debit card, PicPay and Mercado Pago.

Football, UFC & E-sports

Bet on Brasileirão Série A, Copa do Brasil, Libertadores, NBA, NBB, UFC, CS2, League of Legends, and Free Fire with competitive odds and live markets updated in real time.

Automatic Welcome Bonus

100% on your first deposit up to R$ 500.00 + 100 free spins, credited automatically with no code required. Plus weekly cashback, free bets, and monthly slots tournaments with prizes in BRL.

Live Casino 24h

Blackjack, European roulette, baccarat, and live game shows with real HD dealers. Evolution Gaming and Pragmatic Play Live, with tables for every budget starting from R$ 1.00, available any time.

Security & Data Protection

256-bit SSL encryption on all transactions, LGPD compliance (Law No. 13.709/2018), KYC verification, and 24-hour fraud monitoring. Your account and personal data are always protected at 112bet.

24/7 Support in Portuguese

Our Portuguese-speaking team is available 24 hours a day via live chat and email, with an average response time of 2 minutes. No question goes unanswered — whether it's about betting, payments, bonuses, or responsible gambling.

Didn't Find Your Answer?

Our Portuguese-speaking support team is ready to help you right now — choose the most convenient channel

Live Chat

Chat with our team in real time via the on-site chat. Average response time: under 2 minutes. Available in Portuguese, every day.

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E-mail

Send your question to suporte@112bet.click. We respond within 4 hours, including weekends and national holidays.

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Help Center

Explore other sections of the Help Center: Terms & Conditions, Privacy Policy and Responsible Gambling.

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Watch out for scams: 112bet will never ask for your password, full banking details, or Pix transfers to a third-party account. All official support is provided through the chat on our website or via email at suporte@112bet.click. Be wary of contacts via WhatsApp or social media claiming to be from 112bet.

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Useful 112bet Links

Go directly to the platform's most visited pages

Terms & Conditions

Full rules on bonuses, withdrawals, betting, and platform use, written in plain Portuguese.

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Privacy Policy

How your personal data is collected, used, and protected under the LGPD at 112bet.

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Responsible Gambling

Deposit limit tools, self-exclusion and session alerts to help you stay in control.

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Welcome Bonus

Full details on the 100% bonus up to R$ 500.00 + 100 free spins for new registrations.

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Still have questions? Our team is ready to help right now

Whatever your question — about registration, Pix deposits, withdrawals, bonuses, responsible gambling, or anything else — our Portuguese-speaking support team is available 24 hours a day via live chat. Average response time: under 2 minutes.

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+18 · Gamble responsibly · CVV 188 available 24h · Minimum deposit R$ 20.00

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